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Beautiful home furnishings
made with pride
in Great Britain

Beautiful. Bespoke. British.

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Frequently Asked Questions

Why should I buy from The Great British ottoman Company?
The entire ethos of design and production at TGBOC is true British craftsmanship. Every one of our products are carefully and skilfully manufactured and assembled in Britain, with many being hand made by time served Artisans here in Lancashire.

How do I place an order?
Either order online here, or call our customer service team on 01200 427744. Alternatively you can email us at enquiries@greatbritishottoman.co.uk

How soon will you deliver?
Most of our products are made to order and so take a little time to be delivered. Smaller items (cushions, throws, lampshades) are usually delivered within 2-3 weeks, and larger items (ottomans, footstools and headboards) take a little longer at 5-6 weeks.

How much do you charge for a delivery?
Delivery is FREE to Mainland UK but please note deliveries to Northern Ireland, offshore Islands and the following Scottish Highland postcodes incur an additional delivery charge IV, KW, PA, PH, P030-P041.(please see our delivery page for full details).

Do you offer a guarantee on your products?
All our wooden frames come with a 1 year industry standard guarantee.

What if I don’t like my furniture or it has a fault?
We want you to be completely satisfied with your new purchase, so if you are not, please refer to our return and refund policy.

How will my order be packaged?
All our orders are wrapped safely and securely in both polythene and/or boxes to ensure your purchase reaches you in tip-top condition.

Can I see a sample of fabric before placing my order?
Of course! We want you to be absolutely certain before placing your order, to avoid any confusion about the fabric you wish to purchase. Therefore we recommend that you request up to 6 free sample swatches. Just click on the Fabric Samples tab and follow the instructions.

Are your fabrics and foams fire retardant?
All our fabrics and foams, where necessary, comply with current Furniture & Furnishings Fire Safety regulations.

 

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