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Beautiful home furnishings
made with pride
in Great Britain

Beautiful. Bespoke. British.

Terms of Trade

Please read these terms carefully as they are the terms under which the customer ("you") agrees to purchase products ("the products") from The Great British Ottoman Company Limited ("the Company"), Trading as The Great British Ottoman Company. No other terms or representations shall form part of these terms unless agreed in writing between you and the Company. These terms do not affect your statutory rights.

1. Contact Details

We are The Great British Ottoman Company Limited. Our registered office address is Unit 16, Deanfield Works, Link 59 Business Park, Clitheroe, Lancashire BB7 1QJ. You can telephone us on +44 (0)1200 427744 or fax us on +44 (0)1200 428800.

If you have any complaints about our service or any products you purchase from us please contact admin@greatbritishottoman.co.uk or write to the address above.

2. Purchasing from us

2.1 Ordering at The Great British Ottoman Company Limited is fast and secure. To place your order follow the steps indicated on-line. In order to purchase Goods using this Website, you must add them to your Shopping Basket. The Shopping Basket holds the Goods you have selected to purchase whilst you shop. Please note that Goods in your Shopping Basket are not reserved for you, and they will be available for purchase by other customers until you have submitted and have confirmed your order for them in accordance with these Terms.

2.2 Once you have placed Goods in your Shopping Basket, indicate that you wish to purchase Goods by proceeding to the Checkout section of the Website and enter the relevant information where instructed. You will be provided with an opportunity to review your order, select a chosen delivery option, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. Finally you will have to confirm that you have read and agree with these Terms.

2.3 The appearance of the products on this website is an invitation to you to make an offer for their purchase by placing an order with the Company. The Company has the right to refuse orders and no contract will subsist between you and the Company unless and until the Company accepts your order by e-mail (whether or not you receive that e-mail) and dispatches the products to you.

2.4 The products are subject to availability. If the Company does not supply the products to you for any reason, the Company will not charge you for these products and will refund any money already paid. However the Company will not be responsible for compensating you for any other losses which you may suffer if the Company does not supply the products.

2.5 You do not own the products until we receive payment in full. The risk passes to you as soon as we have delivered the Goods and you will then be responsible for them.

2.6 Despite the fact that any contract relating to orders placed through this website is concluded over the Internet, we each agree that it has been concluded in the United Kingdom in writing. Any such contract will be interpreted, construed and enforced in all respects in accordance with English law and we each irrevocably submit to the non-exclusive jurisdiction of the English Courts.

2.7 In relation to the Contract we intend to rely upon these Terms and any documents referred to in them along with any written acceptance of an order placed by you as to the terms of agreement between us.

2.8 Whilst we will accept responsibility for statements and representations made by our duly authorised agents, if you require any changes to these Terms these must be set out in writing and signed by one of our directors. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “pay now” button on the payment details page. After you place the order, you will receive an e-mail from us acknowledging that we have received an order. However, please note that this does not mean that your order has been accepted. An agreement between you and us for the sale of any Goods only exists after we have accepted your order and have confirmed it in writing by e-mail to an e-mail address you have given (“Acceptance Email”). Once we do so, there is a binding legal contract between us (the “Contract” as defined above).

2.9 We may change these Terms without notice to you in relation to future sales. Therefore, please check and ensure that you understand the Terms which apply at the time you purchase any Goods.

2.10 In providing any advice to you with regard to the suitability of any Goods or material for your specifications we shall rely upon the information that you provide to us. You must ensure the accuracy of any information and you must give us any necessary information relating to the Goods within sufficient time to enable us to perform the Contract in accordance with these Terms.  

2.11 The Website is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals from outside the United Kingdom.

2.12 By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts, you are least 18 years old and you are resident in the United Kingdom and you are accessing the Website from there.

3. Delivery

3.1 Before we agree to deliver the Goods to you, you must provide us with an address for the delivery along with all of the information which we will reasonably require to enable us to determine whether we will be able to deliver the Goods, the appropriate method of delivery and the cost to you of providing the delivery service.
3.2 We will only deliver Goods to addresses within mainland United Kingdom. Orders that are placed for delivery to addresses outside mainland United Kingdom will automatically be rejected during the order process.

3.3 Your Order will be fulfilled by the delivery date set out in our acceptance of your order or, if no delivery date is specified, then within 30 days of the acceptance of your order, unless there are exceptional circumstances. However, because delay is sometimes outside of the Company's control, time of delivery shall not be of the essence. As such, the Company shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the products. If you have not received the products within 30 days you may contact the Company by email quoting your order reference number and cancel that order. The Company will refund any money paid by you in relation to that order.

3.4 It is the responsibility of the customer to inspect the products on receipt. The Company will not be liable for loss or damage during transit unless you notify the Company in writing (including email) of the nature of the damage within 7 working days of the date of delivery. The liability of the Company will be limited to the replacement of products damaged or lost, and will credit you with the value of lost or damaged products at the Company's discretion. Under no circumstances shall the Company be liable for consequential loss or damage arising from loss or damage occurring in the course of carriage.

4. Pricing - Your Right to Cancel & Returns

4.1 Under the terms of the Distance Selling Regulations (2000) you have a cooling-off period of 7 working days. The cooling-off period commences the day after the delivery of the goods and the period ends 7 working days later. In such circumstances you must inform the company in writing before the end of the 7th working day following delivery. You are responsible for the safe storage of the goods whilst in your care and the cost of returning goods to us. If you decide not to keep a product, it must be returned without damages, and without any use or tampering with the original packaging otherwise the goods will not be accepted and a refund not permitted. When the goods have been fully inspected after their return, we will refund the price which will be paid within 30 days of the goods having been returned. This does not affect your statutory rights.

4.2 Subject to your statutory rights, products that are made or altered specifically for you may not be returned under any circumstances unless defective or has been accidentally damaged in the course of delivery. All claims for damage must be notified within 7 days,

4.3 The prices for the products are as indicated on the website and these prices include any applicable sales tax and duty. Delivery cost includes postal insurance.

4.4 The cost of any order must be paid by you up-front by a credit or debit card acceptable to the Company.

4.5 While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

4.6 Due to circumstances beyond our control, prices may have to be altered up or down. If for this, or any other reason a product is not acceptable, the Company must be notified in writing (including email) within 7 working days of receipt, and the product may be returned for a full refund to your credit/debit card account. This does not affect your statutory rights.

4.7 Any product returned to us must be in its original condition. If it appears to have been used it will be returned to the sender and no refund will be issued.

4.8 The Company will not be held liable for the loss in transit of any returned item(s). We advise you to ensure the products are adequately packed and insured during any return journey. We would also advise you to use a courier if you are unable to deliver the products personally.

4.9 If the Customer requires the products to be collected, the cost of this collection will be borne by the Customer.

4.10 If you require an alternative item please place a new order on our website.

4.11 All refunds will be credited back to the original payment type and card used to pay for the original order.

4.12 We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

5. Defective or unsuitable goods

5.1 We are required to supply Goods that are in conformity with the Contract, as described, fit for purpose and of satisfactory quality.

5.2 It is the responsibility of the customer to inspect the products on receipt. The Company will not be liable for loss or damage during transit unless you notify the Company of the nature of the damage within 7 working days of the date of delivery.

5.3 You cannot make a claim for any Defects in the Goods in the following cases. If the defect was brought to your attention on or before the time of sale, if you inspected the Goods on or before the time of sale and the defect or fault was or should have been readily noticeable or if the Defect arises from your wilful actions, negligence, abnormal working condition, miss-use, alteration or repair of the Goods, failure to follow instructions relevant to the Goods or storage of the Goods in unsuitable conditions or the Defect is a result of normal wear and tear.

5.4 There will be no refund or exchange for damage caused by accident, neglect or misuse. We reserve the right to credit the Customer with the value of lost or damaged products at our sole discretion.

5.5 The Company's liability in respect of any defective product is limited to its replacement and its cost of return.

6. Supply

6.1 We reserve the right to refuse to supply any individual or company.

7. General

7.1 Failure by the Company to enforce any of these terms will not affect its rights to enforce any of these terms at any time in the future. If at any time any of these terms or part of a term are/is found to be invalid or unlawful by any court then such term or part term shall be deemed severed from these terms and the remaining terms shall be deemed valid and subsisting. These terms are subject to change at any time without prior notice to you. The Company advises you to print and keep safe a copy of these terms.


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